Terms of use

Last updated 5 November 2026

These terms apply when you browse FoodPle, create a diner account, place a pickup order, or apply to list a restaurant. By using the service, you agree to them. If you do not agree, please do not use FoodPle.

What FoodPle is

FoodPle is a discovery and ordering platform. We help diners find restaurants and menus, and we pass pickup orders to the restaurant. The restaurant is the supplier of the food and the merchant of record. The restaurant sets its menu, prices, taxes, preparation times and availability, prepares the food, and issues the invoice in its own name. FoodPle is not a party to the sale and does not prepare or handle food.

Diner accounts

• Give accurate information and keep your sign-in details secure.
• You are responsible for activity under your account. Tell us promptly if you think someone else has access.
• You must be 18 or older to create an account or place an order.

Placing an order

• An order is an offer to the restaurant. The restaurant may accept, reject or cancel it — for example if an item is unavailable or the outlet is closing.
• Pickup times are estimates based on the restaurant's preparation time. Traffic, weather and order volume can affect them.
• Prices, taxes and any packing charges are shown before you confirm and are set by the restaurant.
• Pay-at-counter is the default. Where the restaurant has enabled online prepayment, the payment is processed on the payment provider's hosted page.
• Bring your order number or confirmation when you collect the order.

Cancellations and refunds

The restaurant decides whether it can cancel or change an order. Refunds for prepaid orders are handled by the restaurant through its payment provider, as described in our refund policy. FoodPle never holds your money and cannot issue a refund on the restaurant's behalf.

Restaurant listings

If you list a restaurant, you agree to:

• Provide accurate business, menu, price, allergen and contact information, and keep it up to date.
• Hold the licences and registrations your business needs, including food-safety registration where applicable, and display the details required by law.
• Accept and fulfil orders you confirm, and keep your opening hours and item availability accurate.
• Issue invoices or order slips in your own name and comply with your tax obligations.
• Handle customer questions, complaints and refunds for your orders.
• Use the platform lawfully and not upload misleading, infringing or harmful content.

Listings are reviewed and activated by the FoodPle team. We may decline, suspend or remove a listing that is inaccurate, unlawful or harmful, or that breaks these terms.

Acceptable use

• Do not attempt to break, overload or gain unauthorised access to the service.
• Do not scrape, resell or misuse restaurant or diner data.
• Do not place fraudulent orders, harass restaurant staff, or post unlawful content.
• Do not impersonate another person or business.

Content and intellectual property

Restaurants keep ownership of their names, menus, photographs and other content, and grant FoodPle a licence to display that content on the platform and in search results. The FoodPle name, logo and product design belong to FoodPle. Do not use them without permission.

Availability and disclaimers

We work to keep FoodPle available and accurate, but the service is provided on an “as is” basis. Restaurant information, menus and pickup times come from the restaurant. Food safety, allergens and the quality of the food are the restaurant's responsibility. Always tell the restaurant directly about allergies or dietary requirements before ordering.

Limitation of liability

To the extent permitted by law, FoodPle is not liable for indirect or consequential loss, or for loss arising from a restaurant's food, pricing, fulfilment, invoice or refund. Nothing in these terms limits liability that cannot lawfully be limited.

Ending access

You may stop using FoodPle at any time. We may suspend or close an account that breaks these terms or creates a risk for other users. Records may be retained as described in our privacy policy.

Changes

We may update these terms as the product changes. The revised date will appear at the top, and continued use after a change means you accept the updated terms.

Governing law and contact

These terms are governed by the laws of India, and disputes are subject to the courts of competent jurisdiction in India. Questions: support@foodple.com.

Registered entity details and a formal grievance contact will be published here before launch.